MAI has its own claims system developed in house which complies with legal requirements on data protection and business continuity. A dedicated team of engineers accommodates our clients' requirements.

MAI performs the following claim administration functions :

• evaluates medical necessity of services and uses second opinion when appropriate
• adjucates claims and pays them within 5 working days
• reimburses in more than 130 currencies by cheque or bank transfer

• emergency pre-certification services available 24/7 and 365 days/year
• MAI International Network provides wide access to health care facilities worldwide
• Members benefit from cashless services – Hospitals paid directly based on agreements
• verifies and renegotiates invoices based on reasonable and customary
• negotiates preferential rates with providers
• performs statistical monitoring of claims and cost control recommendations