MAI's emergency Pre-certification line is available 24/7.
In case of an emergency hospitalization please contact us at:

Paris:
Phone: +33 184 790 880
Fax: +33 184 790 881

Hong Kong:
Phone: +852 3106 7555
Fax: +852 2529 9200

hospi@medical-administrators.com

For all other queries:

Medical Administrators International
39 rue Anatole France
92300 Levallois-Perret
FRANCE

Medical Administrators International
21A One Capital Place
18 Luard Road
Wanchai
HONG-KONG

contact@medical-administrators.com

Litigation and Complaint

If you feel MAI failed in providing the service you expected, you can send your request to MAI’s complaint department at complaint@medical-administrators.com
In compliance with the regulation, we will put extra care to answer your request within 10 business days.

Should the answer not give you satisfaction, the advice from the ombudsman can be asked for. The conditions to access to this ombudsman are communicated upon request at complaint@medical-administrators.com